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<div>
 <p>Whether you had a change of heart or prescription: just return any lenses, unopened and in their original condition within 365 days. We'll refund the amount they cost to the payment method used right away.</p>
 <p>Head over to our <a href="/en-ie/c/info/cancellation-returns">returns and refunds page</a> to learn how to return your contacts.</p>
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Changed your mind? No problem!

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365-day return guarantee: common questions

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<div><p>That's an easy one - it's because we want you to buy your lenses with the peace of mind that we have your back. We are all about making buying contact lenses online as easy and hassle-free as possible!</p></div>

WHY IS YOUR GUARANTEE PERIOD SO LONG?

<div><p>There's a few reasons why you might change your mind on lenses: prescription changes, you want to change the way you use your lenses (such as go for a monthly to a daily lens) and more - it's totally your call.</p></div>

WHY WOULD I WANT TO RETURN UNOPENED LENSES?

<div><p>We'll refund you as soon as we receive your returned items.</p></div>

WHEN WILL I BE GETTING MY REFUND?

<div><p>To carry out a return, we have to make sure the product is in its original packaging before we can approve a refund. So what does that mean? Basically, make sure the product is in its original packaging, unopened, undamaged and with no marks or scratches. Better put, in a condition you would be happy to receive it in.</p></div>

WHAT DOES 'ORIGINAL CONDITION' MEAN?

<div>
 <p>If you've received some lenses that don't look or feel right, we've got your back: you have a <a href="/en-ie/c/info/free-lens-replacement-guarantee" aria-label="link">12-month free replacement guarantee</a> so you can get a new pack.</p>
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I'VE RECEIVED A DEFECTIVE OR DAMAGED PRODUCT, WHAT DO I DO?

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<div>
 <p>Our friendly, knowledgeable customer service team available Monday to Friday from 8:00 to 21:00 and Saturday from 8:00 to 18:00. Get in touch via our <a href="/en-ie/c/info/contact-us">live chat</a> (no robots), by phone 01 513 4141 (Ireland), or email: help@visiondirect.ie.</p>
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Talk to us

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<div><p>Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. you may cancel your order and obtain a full refund within 14 days of receipt of the goods. If your order contains a number of items that are delivered separately, the cancellation period begins from receipt of the final item. This does not apply to any products made to your specification unless they are faulty. You must return the goods to us in their original, unopened and unused condition within 14 days of notifying us that you wish to cancel.</p></div>

Statutory Cancellations Rights

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 <p>Vision Direct</p>
 <p>51 Bracken Road, Sandyford, </p>
 <p>Dublin, D18 CV48</p>
 <p><br></p>
 <p><a href="/en-ie/c/info/cancellation-returns" aria-label="link">Returns &amp; Refunds Policy</a></p>
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<div><p>Reach out via email to</p><p><a href="mailto:help@visiondirect.ie" data-show="new" aria-label="link">help@visiondirect.ie</a></p><p><br/></p><p><br/></p></div>

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Vision Direct is Ireland's #1 trusted choice for daily, monthly, weekly contact lenses. With a 365-day return guarantee, LOWEST prices, Ireland-based friendly customer service and a Trustpilot score of 4.7/5: save big on your lenses today.

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